Our Story

We built the tool we wished existed

SmartRetail AI started with a simple observation: retail store owners are incredibly resourceful, but they're fighting with software from the 2000s. We set out to change that.

Mission

AI-powered retail management for every store, not just the Fortune 500

Large chains have had access to sophisticated inventory intelligence and demand forecasting for years. Independent retailers are left with basic spreadsheets and gut feel. We exist to close that gap.

SmartRetail AI brings the same quality of AI-driven insights to a three-store boutique that Fortune 500 retailers have — at a price that makes sense for a small business.

500+
Active Stores
$12M+
Revenue Managed
99.9%
Uptime SLA
4.9/5
Customer Rating
Values

What we believe

Customer-first, always

Every feature we build solves a real problem for a real retailer. We talk to customers every week and ship based on what actually matters.

Speed and simplicity

Retail is fast. Your tools should be faster. We obsess over every millisecond of load time and every unnecessary click we can eliminate.

Honesty over hype

We tell you what AI can and cannot do. We show you confidence levels on forecasts. We never pretend certainty we don't have.

Security by default

Your sales data and inventory numbers are your competitive advantage. We treat protecting them as a non-negotiable, not a feature.

The Team

Who we are

AR

Alexandra Reid

Co-Founder & CEO

12 years in retail operations. Previously VP of Retail Tech at a Fortune 500. Built SmartRetail AI after experiencing firsthand how outdated most POS systems are.

DT

Daniel Torres

Co-Founder & CTO

Full-stack engineer and AI researcher. Formerly at Google DeepMind. Leads the Gemini AI integration and backend architecture.

MP

Maya Patel

Head of Product

UX designer turned product leader. Spent 8 years designing enterprise software. Obsessed with making complex workflows feel simple.

JO

James Okonkwo

Head of Customer Success

Spent a decade helping retailers adopt new technology. Knows every pain point in retail operations by name.

Timeline

Our journey so far

2022

SmartRetail AI founded in San Francisco after the team spent a year in retail stores learning what was broken.

2023 Q1

First 50 beta stores onboarded. POS and inventory core launched.

2023 Q3

Google Gemini AI integration goes live. Sales forecasting and copilot shipped.

2024

Reached 200 active stores. Business Insights, Restock AI, and Customer Behavior analysis added.

2025

500+ stores. $12M+ revenue managed. Multi-store management and advanced analytics released.

Join us in reimagining retail

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